Overview

We aim to ensure a smooth and transparent refund experience. Refunds are issued only when eligibility conditions are met.

Refund Eligibility

You may receive a refund if:

  • The product is defective or damaged upon arrival
  • You received the wrong item
  • The return request is approved after inspection

Refund Timeline

  • Refunds are processed within 5–10 business days after approval
  • Processing time may vary depending on your bank or payment method

Refund Method

Refunds will be issued via:

  • Original payment method (preferred)
  • Bank transfer (if applicable)
  • Cash refund for COD orders (where applicable)

Non-Refundable Cases

Refunds will NOT be issued for:

  • Change of mind after usage
  • Products damaged by customer misuse
  • Late return submissions (after 7 days)
  • Items without proof of purchase

Partial Refunds

In some cases, partial refunds may be granted if:

  • Product is returned with minor damage
  • Original packaging is missing

Contact for Refunds

📧 info@digitaldeer.agency
📞 0300 626 0003