Overview

At Digital Deer Agency, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and fair return process.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • Return request must be made within 7 days of delivery
  • Item must be unused, unworn, and in original condition
  • Original packaging, tags, and accessories must be included
  • Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

We do not accept returns for:

  • Used or damaged items caused by customer
  • Items without original packaging
  • Sale or clearance products (unless defective)
  • Products returned after 7 days of delivery

Return Process

To initiate a return:

  1. Contact our support team
    📧 info@digitaldeer.agency
    📞 0300 626 0003
  2. Provide:
    • Order number
    • Reason for return
    • Product images (if damaged or defective)
  3. Our team will review your request and respond within 24–48 hours.

Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable courier service.

Inspection & Approval

Once we receive your returned item:

  • It will be inspected within 2–5 business days
  • You will be notified of approval or rejection

Need Help?

Contact us anytime:
📧 info@digitaldeer.agency
📞 0300 626 0003